Our standard return/exchange policy is 30 days. We will gladly accept unworn, unwashed merchandise purchased on IAMWEX.com, no questions asked! Please keep original labels and tags intact.
RETURNS & EXCHANGES
RETURN & EXCHANGE POLICY
START YOUR RETURN/EXCHANGE PROCESS!
1. Sign into your account.
2. Find the order in My Orders, click the “Return Item” button.
3. Select the item(s) you would like to return, indicate the reasons, and submit.
- You may be required to pay for a return label with a flat fee of $5.99, which will be deducted from your refund amount.
- If applicable, the original shipping fee and return shipping fee are non-refundable.
- Returns will be processed within 7 business days upon receipt of your package. The refund will be issued in the form of the original payment.
- Just as we are responsible for ensuring your orders arrive as expected when you make a purchase, returning parcels remain your responsibility until it arrives to us! Please remember to hold onto your proof of postage in case your parcel chooses to take an adventure on a different route!